Frequently Asked Questions
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Our standard shipping time is 7-10 business days for items in stock. However, due to high demand or during busy seasons, shipping times may vary. We'll keep you updated with tracking information once your order is dispatched.
For pre-order items, delivery times will vary depending on the product. Please refer to the specific product pages for detailed delivery timelines.
We currently only ship to the United States. Select canvases can also be shipped to Canada.
Please click here and input the details required to track your order.
Once you receive a shipping confirmation email, your order has been dispatched and is in the hands of the carrier.
Please be aware that carrier delays may occur due to public holidays, customs processing, limited cargo capacity, or increased global package volume.
For pre-order items, delivery times will vary depending on the product. Please refer to the specific product pages for detailed delivery timelines.
Kindly note that shipping costs cannot be refunded due to unforeseen carrier delays.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
We accept returns within 30 days of purchase, provided the items are unused, in their original condition, and have all their packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
To review our full return policy, click here.
To initiate a return or exchange, please review our full return policy, click here.
Once we receive your returned item, we will process your refund within 5-7 business days. You will receive an email confirmation once the refund has been issued. Please note that it may take an additional 3-5 business days for the refund to appear on your original payment method, depending on your bank or credit card provider.
If your return request falls slightly outside the standard return window, we recommend reaching out to us as soon as possible. While our return policy is typically limited to 30 days from the shipment date, we may be able to make an exception in certain situations. Please note, however, that such exceptions are not guaranteed and are reviewed individually. Our goal is to maintain fairness and consistency in our return process, so any requests beyond the 30-day window may not be approved.
All shipping costs (including the return shipping) are handled by the customer.
Route is a shipping insurance service that provides comprehensive protection for your Belare Homé orders. By adding Route to your cart at checkout, you can safeguard your purchase against unforeseen issues, such as loss, damage, or theft, after your package leaves our warehouse. Please note that the fee for this service is non-refundable.
Typically, only one promotion or discount code can be applied per order. Please check the terms and conditions of each promotion to see if stacking discounts is allowed.
To stay informed about our latest sales and promotions, we recommend subscribing to our newsletter or following us on social media. This way, you’ll be the first to know about any upcoming offers.
We do not offer price adjustments if an item you purchased goes on sale after your purchase. To ensure you get the best deal, we recommend shopping during our promotional periods.
Please reach us at support@belarehome.com for further assitance.